At Big Prints ATL, every order is produced with care and attention to detail. Because many of our products are custom-made specifically for you, please review the following policies before placing your order.
Production & Processing Times
Most orders are produced within 1–2 business days after we receive your complete, print-ready artwork and any required approval. Larger orders, specialty products, or orders requiring additional design or file preparation may require additional production time.
Production time does not include shipping or carrier transit time. If your order is needed by a specific date, please contact us before ordering so we can determine whether your deadline can be accommodated.
Shipping
Orders are shipped to the address provided at checkout. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Carrier delays caused by weather, service interruptions, incorrect addresses, or other circumstances may affect the estimated delivery date.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Custom & Personalized Products
Because custom and personalized products are manufactured specifically for each customer, all sales of custom products are final once production has begun.
Custom products cannot be returned or exchanged because of a change of mind, incorrect size or quantity selected by the customer, spelling or design errors contained in customer-supplied artwork, or other errors that were present in artwork submitted or approved for production.
Please carefully review your artwork, dimensions, quantities, spelling, colors, and other order details before submitting or approving your order.
Color & Print Variations
Colors displayed on phones, tablets, and computer monitors may differ from the final printed product. Screens use RGB light to display colors, while commercial printing uses physical inks and different color processes.
Reasonable differences between colors displayed on a screen and the finished printed product are not considered defects.
Damaged, Defective or Incorrect Orders
If we make an error or your order arrives damaged or defective, please contact Big Prints ATL within 3 business days of delivery.
Please provide your order number, a description of the issue, and clear photographs showing the product, packaging, and any damage or printing problem.
If we determine that the product was produced incorrectly by Big Prints ATL or was damaged before or during shipment, we will work with you to provide an appropriate resolution, which may include a replacement, reprint, store credit, or refund, depending on the circumstances.
Please do not discard damaged products or packaging until your claim has been resolved.
Customer-Supplied Artwork
Customers are responsible for ensuring that submitted artwork is accurate, properly sized, and of sufficient quality for printing.
Big Prints ATL is not responsible for pixelation, blurriness, spelling errors, incorrect information, low-resolution images, or other issues contained in customer-supplied artwork when the finished product accurately reflects the file submitted or approved by the customer.
If we identify an obvious problem before production, we may contact you; however, customers remain responsible for reviewing their artwork before ordering.
Order Changes & Cancellations
Contact us as quickly as possible if you need to change or cancel an order.
Orders may be changed or cancelled before production begins. Once printing, cutting, finishing, or other production has started, the order cannot normally be changed or cancelled and may not be eligible for a refund.
Because we specialize in fast turnaround, production may begin shortly after an order is received.
Questions or Problems With Your Order
We're here to help. If you have a question about shipping, production, artwork, or an order you've received, please contact Big Prints ATL through our Contact Us page and include your order number whenever possible.